Systems Engineer

Systems EngineerProton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2-3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments. This position is ideal for an engineer who can confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows—and who thrives in a fast-paced MSP environment.Primary responsibilities:Prioritize, work, and resolve Level 2–3 tickets in the Engineering Ticket QueueServe as an escalation point for complex server, cloud, and network-related issuesSupport cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitionsTroubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related servicesConfigure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routingEvaluate customer systems and networks to identify performance bottlenecks and lead remediation effortsParticipate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardwareEnsure high availability and reliability of client network and system resourcesRequirementsMust have 5 years of industry experience with at least 2 years in a MSP environmentSeasoned in Exchange Management / Server Management / Service Migrations / Virtual MachinesServer Knowledge and Experience - Active Directory / Replication / DNS / Group Policy / IIS ServicesNetwork Experience - Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and LoggingCisco Networking Experience - Cisco Routing Protocols / Command Line InterfaceExperience Managing / Setup of Microsoft 365 and GSuiteFamiliarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange ServerComfortable with VoIP Applications and Management and AWS deploymentsAbility to solve complex problems in a faced paced environment and diligently follow through to resolutionBenefitsWe strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from withinReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.