Guest Relations Coordinator

Job Description

Job Description

Join Our Team As a Guest Relations Coordinator
Create a Warm and Welcoming Experience for Residents and Guests

We’re Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families.

In This Role, You Will:

• Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup

• Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items

• Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services

• Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services

• Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events

• Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure

• Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs

• Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience

• Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services

• Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge

• Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

We’re Looking for Someone Who:

• Has Excellent Interpersonal and Communication Skills

• Is Proactive and Attentive to Guest and Resident Needs

• Demonstrates a Warm, Welcoming Personality and Professionalism

• Is Organized and Skilled at Event or Schedule Coordination

• Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)

• Comprehensive Coverage: Health, Dental, and Vision Insurance

• Extra Protection: Ad&D, Short-term Disability, Cancer, Critical Illness, and More

• Life Insurance: Whole and Term Policies

• Professional Growth: Tuition Reimbursement

• Time to Recharge: Paid Time off

• Retirement Planning: Immediate 401(K) Eligibility

• Unwavering Support: Exceptional Corporate Resources and Leadership

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.