Member Services Lead

Job Summary Our company is seeking a friendly, professional, and customer-focused Member Services Lead to join our team. The Member Services Lead will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication, interpersonal skills, and attention to detail, as well as the ability to multitask and manage priorities in a fast-paced environment. This position will be the lead of this very important department. Responsibilities Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person. Answer and manage phone calls and emails in a timely and professional manner. Manage the front desk area, including keeping it organized, clean, and well-stocked. Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person. Check-in and check-out customers, ensuring accuracy of reservations and billing information. Maintain customer records and update the company's database with relevant information. Coordinate with other departments to ensure customer needs are met and issues are resolved. Perform general administrative tasks, such as photocopying, scanning, and filing. Adhere to company policies and procedures, and maintain a high level of professionalism at all times. Qualifications High school diploma or equivalent. 3-5 years of experience in customer service or receptionist role preferred. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers. Ability to multitask and manage priorities in a fast-paced environment. Proficiency in using office equipment, such as a computer, printer, and scanner. Familiarity with basic office software, such as Microsoft Office and Google Suite. Strong attention to detail and ability to maintain accuracy in data entry and record keeping. Ability to work independently and as part of a team. Company Overview United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service. Company Purpose/Mission Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement. Company Values The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work. Our core values are described as follows: Don’t make excuses, make it happen. Serve selflessly and with the highest integrity. Show up with positivity, high energy, and excitement. UDT is a synonym for world class - Operate like it in everything you do. Be organized. Be clean. Be prepared. Keep calm and respect others. Educate & Execute, but more importantly – EMPOWER Benefits/Perks Employee discounts Flexible scheduling Skill Development Networking Sense of community Schedule / Expected Work Hours: 4, 6, 8 hour shifts Evening shifts Weekend shifts are a MUST