Head of Operations

PROVET LEGAL

HEAD OF OPERATIONS

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THE PERSON

Do you naturally think three steps ahead and enjoy building systems that help people and organizations thrive? Are you energized by partnering with an entrepreneurial founder to transform vision into operational excellence? Do you believe the best leaders create clarity, empower others, and leave every process better than they found it? If you are a humble, strategic leader who thrives on building people, systems, and sustainable growth, we want to talk to you!

Our ideal Head of Operations is:

• Strategic & Forward-Thinking: You naturally balance today's priorities with tomorrow's opportunities, making decisions that support the organization's long-term success.
• A Builder with a Continuous Improvement Mindset: You naturally look for opportunities to improve how the organization operates and enjoy turning good ideas into lasting improvements.
• Highly Accountable & Empowering: Ownership starts with you. You lead by example and create a culture where accountability is expected and people have what they need to succeed.
• Collaborative & Emotionally Steady: Others trust your calm, thoughtful approach. You communicate with humility, exercise sound judgment, and remain solutions-focused under pressure.
• Mission-Driven & Service-Oriented: You're motivated by meaningful work and genuinely care about making a positive impact on the lives of veterans and their families.

Our ideal Head of Operations brings people, priorities, and systems together to help the organization operate at its highest level. Working closely with the Founder, you'll help strengthen operations, develop leaders, and support the firm's continued success. You'll have the opportunity to make a meaningful impact within a mission-driven organization while helping strengthen the foundation for its future success. If you're looking for a leadership opportunity where your ideas, judgment, and operational expertise can make a lasting impact, we'd love to meet you.

RESPONSIBILITIES

The responsibilities of the Head of Operations include but are not limited to:

• Partner with the Founder to execute key priorities and long-term business initiatives.
• Oversee the firm's day-to-day operations, ensuring efficient, consistent execution across the organization.
• Lead and develop a strong bench of leaders through coaching, accountability, and professional development.
• Strengthen collaboration and alignment across legal, intake, billing, and administrative teams.
• Identify and implement operational improvements that increase efficiency, scalability, and consistency.
• Evaluate and optimize business systems, technology, AI, vendors, and outsourced partners to ensure the firm is leveraging the most effective solutions.
• Own HR operations, including onboarding, offboarding, and performance management.
• Develop and monitor operational dashboards, reporting, and key business metrics.
• Provide thoughtful recommendations, solve complex operational challenges, and drive key initiatives through execution.
• Support quarterly planning, annual planning, and resource allocation to help achieve organizational goals.
• Partner with leadership to evaluate the operational impact of business decisions, marketing initiatives, and long-term growth opportunities.

SUCCESS MILESTONES

• 30 Days: Learn the business, begin building trusted relationships, successfully transition key operational responsibilities, and develop a strong understanding of the firm's operations, systems, and business priorities.
• 3 Months: Assume ownership of day-to-day operations, implement initial process improvements, establish meaningful reporting, and become a trusted contributor in leadership discussions.
• 6 Months: Improve operational consistency through enhanced systems, workflows, and technology while becoming a trusted thought partner in business planning.
• 9 Months: Lead significant operational initiatives, strengthen organizational accountability, improve organizational performance, and be recognized as the firm's operational leader.
• 1 Year: Build a scalable operational foundation, enable the Founder to focus on the firm's long-term vision and highest-impact priorities, and become a trusted operational partner.

_ This is a full-time, remote position. While candidates may work remotely, those located within driving distance of St. Petersburg, FL are preferred. This role requires periodic travel (less than 10%) for quarterly planning sessions and occasional team or industry events. _

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QUALIFICATIONS

Required

• 5+ years of progressive operations leadership experience within a small to mid-sized organization
• Demonstrated success improving business operations, systems, and processes to support organizational growth
• Experience partnering directly with senior leadership to drive strategic initiatives and operational decision-making
• Proven experience leading, developing, and holding teams accountable
• Experience within a professional services organization (e.g., legal, accounting, consulting, financial services, architecture/engineering, healthcare services)

Preferred

• Experience scaling a founder-led or entrepreneurial organization
• Experience overseeing HR operations, compliance, or people initiatives
• Bachelor's degree
• Experience working with, serving, or supporting the military or veteran community

Desired

• Experience evaluating vendors, technology platforms, and outsourced service providers
• Experience implementing AI, workflow automation, or other operational technology initiatives
• MBA or Master's degree
• Project Management Professional (PMP) certification or equivalent operational certification

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THE COMPANY – ProVet Legal

We believe those who have served our country deserve more than legal representation—they deserve an advocate who will stand beside them and fight relentlessly for the VA disability benefits they are entitled to through their service. As a growing, mission-driven law firm, we help veterans nationwide appeal denied claims, obtain the disability ratings they deserve, and replace frustration and uncertainty with confidence, support, and peace of mind. Every member of our team helps lift a burden from a veteran's shoulders and reminds them they don't have to face the VA alone. Through operational excellence, continuous improvement, and a people-first culture, we're building an organization where compassion, accountability, and exceptional service come together to change lives.

WHY WORK WITH US?

• Meaningful Mission: Help improve the lives of veterans and their families through work that makes a lasting difference.
• Lead With Purpose: Work closely with the Founder to help execute the firm's vision and support its continued success.
• Own Your Impact: Be trusted to make decisions, solve complex challenges, and drive meaningful operational improvements.
• Exceptional Culture: Join a collaborative, high-trust team that values humility, accountability, innovation, and genuine care for one another.
• Build Something That Lasts: Help create the systems, leaders, and operational foundation that will support the firm's future.

Core Values

• Epic Tenacity – resilience, resourcefulness, accountability
• Proactive Pioneer – anticipation, initiative, continual improvement
• Precision in Communication – clarity, accuracy, empathy
• Sound Judgment – discernment, critical thinking, self-awareness
• Well-Being – emotional intelligence, self-management, positive, presence

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Benefits: Health insurance reimbursement, 401(k) with company match, paid time off, paid holidays, and paid parental leave

Salary: $120,000 to $140,000 plus performance-based incentives

If you're a mission-driven leader who loves building people, systems, and sustainable growth, apply today!