Operations Manager

Operations Manager

Build the Engine That Powers Scientific Discovery

Why This Role Matters
Behind every order that arrives at a lab on time, every product that's in stock when a scientist needs it, and every workflow that runs without a hitch, there's an operations team making it happen. At Filtrous, we're growing fast, and we need an Operations Manager who can build the systems, processes, and team that let us scale without losing the speed and quality our customers depend on. You'll own the operational backbone of the company: fulfillment, inventory, customer service infrastructure, and the systems that tie it all together.

What You'll Do
• Cut Costs Without Cutting Corners: Identify and implement process improvements that reduce operational costs and cycle times by 10–20%. Find inefficiencies others miss and turn them into measurable savings.
• Build the Playbook: Create and roll out Standard Operating Procedures for order fulfillment, customer service, and inventory management so every team member delivers the same high-quality experience.
• Break Down Silos: Establish and document cross-functional workflows between Operations, Sales, Marketing, and Customer Success with clear SLAs and accountability.
• Make Performance Visible: Build dashboards and weekly reports that track fulfillment, returns, SLA performance, and key operational metrics. Turn reactive firefighting into proactive management.
• Keep Shelves Stocked, Cash Flowing: Implement reliable demand forecasting and reordering systems that eliminate stockouts and backorders while keeping excess inventory in check. Optimize supplier relationships for better pricing and terms.
• Fix the Plumbing: Audit and rebuild integrations across Acumatica, Shopify, and HubSpot to improve automation, data flow, and usability. Eliminate manual data entry and give the team real-time visibility.
• Raise the Bar on Quality: Reduce order errors, fulfillment delays, and response times through improved processes and oversight. Fewer mistakes mean happier customers and lower costs.
• Build Your Team: Hire and manage two direct reports, developing them into high performers who can scale operations as Filtrous grows.

Problems You Will Solve
• Costly, Slow Operations: No one has yet hunted down the hidden waste in everyday fulfillment work, so routine tasks cost more money and take more time than they should.
• No Written Way of Working: Order fulfillment, customer service, and inventory have no shared step-by-step instructions, so the quality a customer gets depends on whoever happens to handle their order rather than a consistent standard.
• Disconnected Teams: Operations, Sales, Marketing, and Customer Success work in separate lanes with no agreed handoffs or accountability, so tasks slip through the cracks between departments.
• Flying Blind On Performance: With no live dashboards or regular reports on fulfillment, returns, and service speed, the team can only react to problems after they blow up instead of catching them early.
• Systems That Don't Talk: The company's three core software tools don't share information with each other, forcing staff into slow, error-prone manual data entry and leaving no reliable way to predict demand, so products run out when they shouldn't.

How Success is Measured
• Operational costs and cycle times reduced by 10–20% within the first 90–120 days
• SOPs for core functions documented and rolled out within 30–60 days
• Cross-functional workflows with clear SLAs established within 60–90 days
• Operational dashboards live and reporting weekly within the first 30 days
• Backorders and stockouts reduced through reliable forecasting within 3–6 months
• Systems audit and integration improvements across Acumatica, Shopify, and HubSpot within 180 days

Why You'll Love It Here
At Filtrous, you're not inheriting a rigid system. You're building one. You'll have the autonomy to redesign how operations work from the ground up, with direct access to the CEO and every department leader. This is a high-impact role where your improvements will be felt across the entire company: faster fulfillment, fewer errors, happier customers, and a team that runs like clockwork. As Filtrous grows, the operations foundation you build will be what makes that growth possible.

Who You Are
• Bachelor's degree in Business, Operations, Supply Chain, or a related field (required)
• 3+ years in operations management, logistics, or supply chain roles
• Process optimizer with a track record of reducing costs or improving efficiency in fulfillment, inventory, or customer service
• Cross-functional leader who has driven initiatives across Sales, Marketing, and Customer Success teams
• ERP proficient: experienced with Acumatica, NetSuite, or similar, and comfortable integrating with Shopify and HubSpot
• Data-driven: you build dashboards, track KPIs, and use metrics to make decisions
• Team builder with experience hiring, developing, and leading high-performing operations teams
• Organized and process-driven: you create structure where there is none and continuously improve what exists
Bonus points if you have:
• Background in life sciences, biotechnology, or laboratory supplies
• Experience with inventory planning, demand forecasting tools, or supplier management platforms
• MBA or advanced degree
• Familiarity with high-growth or startup environments
• Experience using AI tools (ChatGPT, Claude, Copilot, or similar) to improve productivity and workflows

About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.

Position Details
Compensation $90,000 – $120,000 annually
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Reports To
CEO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required

Ready to Join Us?
If you're excited about building systems, leading teams, and creating the operational engine behind a growing company that's making science more accessible, we'd love to hear from you.

Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.