Field Service Manager

Smiths Group plc

Field Service Manager

TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Field Service Engineer to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.

Job Description

The Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer.

Duties and Responsibilities

Install, test, and commission equipment at client locations
Diagnose and repair mechanical, electrical, or technical issues
Perform preventive maintenance and upgrades
Provide technical support and training to customers
Document service visits, repairs, and maintenance activities
Ensure compliance with safety standards and company policies
Coordinate with internal teams (engineering, support, logistics)
Travel to customer sites as needed

Qualifications

Associate's or Bachelor's degree in Engineering, Electronics, or related field (or equivalent experience)
Experience with troubleshooting technical equipment or systems
Strong problem-solving and analytical skills
Ability to read technical manuals, schematics, and diagrams
Good communication and customer service skills
Willingness to travel frequently

Key Skills

Troubleshooting & diagnostics
Customer service mindset
Time management
Technical aptitude
Adaptability in field environments

Additional Information

Medical, Dental, Vision
401k Retirement Plan with company match
Life, Short-Term Disability
Paid Vacation
Paid Holidays

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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Vacancy posted 5 days ago

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