COMMUNITY HEALTH WORKER

Job Title: Clinical Services-CW - Case Management Coordinator-CW

Location: Pittsburgh, PA



Pay Rate: $18/hr

Start/End Dates: 8/17/2026 - 12/26/2026

Job Description:

ESSENTIAL RESPONSIBILITIES:

• Initiate outreach efforts, both face-to-face and telephonically, related to targeted preventive health, care gaps, maternity, care transitions, health related social needs and chronic condition initiatives.

• Educate members on the importance of targeted preventive health services, assess opportunities for care management intervention, and make appropriate referrals, including referrals to community resources as needed.

• Contact members, providers, and community agencies to coordinate access to preventive health services and/or assistance to address health-related social needs.

• Develop a rapport with members, community-based organizations and provider partners to establish a supportive relationship which empowers members to take an active role in their health and wellness.

• Collaborate with human services providers such as Head Start Programs, WIC, community centers, and homeless shelters, in the identification and outreach to members in need of services.

• Contribute to the development and preparation of educational materials for members and providers.

• Provide summary and outcomes of outreach attempts and community education to management and peers.

• Participate in the development of programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members. Conduct SDOH assessments as needed and assist with scheduling appointments, addressing social health barriers, and answering questions.

• Understand the Organization's lines of business and benefits for members in order to provide accurate and current information to member.

• Represent the company at community events, including events sponsored by community partners.

• Other duties as assigned or requested.

Education:

Required - High School Diploma or GED

EXPERIENCE

Required - 1 year of Community Health Worker experience or related field Lived experience in the community served

Preferred

• Experience in Medicaid regulations

• Experience in customer service/member services within the healthcare sector

• Experience working with at-risk populations

LICENSES OR CERTIFICATIONS

Required

• Certified Community Health Worker (CCHW)

• PA Certification Board within 12 months of start date.

Skills

• Knowledge of principles and processes for providing customer service.

• This includes customer needs assessment, meeting quality standards for services

• The ability to interact well with peers, supervisors and customers and work as a team member.

• Ability to solve problems independently and creatively and be proactive, self directed, assertive and creative in problem solving and system planning.

• Ability to handle many tasks simultaneously and respond to customers and their issues promptly Possess good written and oral communication skills.

• Have an appreciation of cultural diversity and sensitivity towards the Medicaid population with demonstrated expertise in topics related to cultural competency including working with members with limited English proficiency.

• Be aware of issues members face related to healthcare including transportation, childcare, lack of knowledge concerning preventive health, distrust of the system as well as other personal, social, financial barriers

• Must demonstrate patience and empathy when interacting with members and all internal/external customers

Language:

Bilingual Spanish & English (required)

Remote position with local travel required 50-75% (travel is reimbursable)

Schedule includes regular business hours Monday Friday with occasional evening or weekend availability for community

Travel Requirement: 50-75%

Candidate Must reside within one of the following PA counties:

• Adams

• Lancaster

• Lebanon

• York

Candidate must take "Housing Coordinator" Glider assessment

IMPORTANT TO FOLLOW!

A) The candidate must be bilingual English/Spanish,

B) They must be willing to obtain PA Certified Community Health Worker certification within 1 yr of hire.

C) They must be willing/able to travel up to 50-75% of the time locally,

D) They must reside in one of the following PA counties: Adams, Lancaster, Lebanon, York

Must be US Citizen