BMV Registration Operations Coordinator

BMV Registration Operations Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation

Role Overview

The Registration Operations Coordinator role is part of the Registrations Department and is responsible for resolving escalated registration inquiries from both internal and external customers. In this position, you will manage incoming phone calls, emails, letters, and other forms of correspondence directed to the department. You will monitor inquiry trends and update agency resourcesincluding procedural manuals and the Bureau's intranet and internet contentto ensure accurate, accessible information is available and to help reduce overall inquiry volume. Additionally, you will support the Registrations team with license plate programs, maintenance of the BMV operating system, vehicle and watercraft registration business rules, and other assigned projects. This role is located in the Central BMV Office at the Indiana Government Center in Indianapolis, Indiana.

Salary: The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are:

• Serve as point of contact for the Registrations Department.
• Internal/External customer emails.
• Internal/External customer calls.
• Internal/External customer escalations.
• Internal/External customer stakeholder chat (Microsoft Teams).
• Identify improvements to the agency's communication materials and procedural manuals.
• Assist with managing license plate programs and vendor operations.
• Assist with BMV's record system, policies and processes.
• Identify registration transactions defects and improvements in the BMV records system.
• Assist with testing system and process changes prior to implementation.
• Manage toll dispute correspondence.
• Assist with agency initiatives and special projects.
• Assist with implementing new policy and procedures.
• Provide guidance during operational transitions.

What You'll Need for Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Considerable customer service experience.
• Ability to communicate verbally and in writing, including an ability to resolve complex problems.
• A high level of attention to detail.
• Ability to maintain effective working relationships with internal and external customers.
• Ability to deal effectively with conflict resolution.
• Ability to make decisions and meet tight deadlines.
• Knowledge and understanding of the mission, policies and multiple functions and responsibilities of the Bureau.
• Knowledge and understanding of the Bureau's title and registration programs.
• Knowledge and understanding of and ability to apply the varied laws, rules and regulations as they relate to the titling and registration of vehicles and watercraft.
• Knowledge and understanding of and ability to apply the varied laws, rules and regulations as they relate to the Bureau's obligation to collect and distribute excise taxes and fees.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.