Case Manager III

Job Description

Job Description

SUMMARY:
The Case Manager III will provide specialized case management to veterans recovering from chronic, severe and multiple problems such as substance abuse and/or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing . 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time).

• Provide orientation to the facility, its rules and regulations included in its Living Agreement.
• Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals.
• Design and carry out a Service Plan for each household.
• Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided.
• Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues. 
• Be knowledgeable of veterans’ benefits and community resources to facilitate off-site referrals. 
• Organize on-site programs, classes, workshops and social activities, including: substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals.
• Enlist senior veteran clients, former veteran clients and members of veterans’ associations to serve as peer mentors to encourage and guide new clients individually or in groups.
• Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society.
• Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center.
• Periodically inspect client rooms for cleanliness.
• Monitor the evening meals.
• Post information relative to job skills, housing, social events on the bulletin board.
• Assign and monitor client chores and volunteer hours.
• Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc.  
• Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population.
• Enforce program rules and procedures to ensure compliance.
• Provide client access to services and community resources as needed.
• Facilitate the move to transitional and/or permanent, independent housing, when appropriate.
• Facilitate groups.

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications).

• Bachelor's Degree in social work and/or experience (work, life or volunteer) in social services.
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website.