Care Coordinator Front Desk

Overview

At Confluent Health and our family of affiliated brands Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized warm and professional from the first call through every visit. This is a fast-paced multi-tasking role where no two days look the same and where your ability to stay organized follow through and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off medical dental vision disability and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation insurance fundamentals scheduling workflows and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management operations and leadership roles

Responsibilities

• Create a welcoming professional first impression for patients visitors and referral sources
• Handle front desk operations including patient check-in check-out scheduling insurance verification/authorization and phone calls
• Review schedule and follow up on incoming referrals by gathering information creating or updating patient records and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments working waitlists filling cancellations and following up with patients who need future visits
• Collect copays balances and other patient payments accurately and professionally including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role this could include retail hospitality call center medical reception or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems navigating scheduling software sending emails and working in spreadsheets
• No prior medical experience required we provide comprehensive training including EMR navigation insurance fundamentals scheduling workflows and phone etiquette

About

Benefits include generous paid time off medical dental vision disability and 401(K) with a 4% employer match.

Compensation: $17.50/Hourly

Confluent Health LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race color religion sex sexual orientation gender (including pregnancy childbirth or related medical conditions) gender identity or expression national origin marital status age disability veteran status or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability please contact us at .

Required Experience:

IC