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Customer Service Specialist

$23.75 - $25 per hour
Irving, TX
Customer is looking for a Bilingual Customer Service Specialist in IRVING, TX who has:
  • Experience: 6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent combination of education, training, or military experience.
  • Pipeline Management: Proven experience working within a CRM or ticketing database to track customer interactions, contact attempts, and pipeline milestones.
  • Communication Skills: Demonstrated capability to maintain succinct, detailed, and accurate documentation and notes while actively managing high-volume inbound or outbound call queues.
  • Operational Discipline: Ability to receive direction, follow structured standard operating procedures (SOPs), and exercise sound judgment within strictly defined parameters.
    • Shift Days/Hours: 

    M-F 8am to 5pm

    Mondays + Fridays = WFH

    Tues - Thurs - In Office

    salary: $23.75 - $25 per hour
    shift: First
    work hours: 8 AM - 5 PM
    education: Bachelors

    Responsibilities

    •Call routing:

    •During the pilot we’ll prioritize routing retail leads, a higher incidence of which don’t ultimately get confirmed, to triage agents when available, as well as DIB upon launch

    •Triage agents will attempt to contact the customer to confirm business need

    •Triage agents will route confirmed leads to dedicated sales consultants

    •We will prioritize language needs via Spanish Speaking CS agents as needed

    •Reporting: manual tracking as CRV does not currently support campaign setup for monitoring

    •Triage agents will be expected to maintain impeccable pipeline management including:

    •Tracking contact attempts

    •Scheduling calls with pilot sales agents

    •Succinct and detail notetaking in referrals

    •Pilot sales consultants will be expected to manage:

    •Callbacks after speaking with clients

    •Following up with customers on documentation/signings

    •Working with contract validation and underwriting

    •Welcome Call to ensure activation 

    Skills
    • Active Listening
    • Customer support
    • Financial Services
    • Sales
    • Business Banking
    • Account Management
    • Operations Coordinator
    Qualifications
    • Years of experience: 0 years
    • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

    This posting is open for thirty (30) days.

Apply
Vacancy posted 19 days ago
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