Cashier Supervisor

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.Job SummaryGhirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.The Cashier Supervisor will be responsible and accountable for managing our cashier department and upholding the high standards of the company and its reputation. The cashier supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.Starting Rate: $22.00/hrCashieringGreet each Guest using both verbal and non-verbal communication in a positive mannerProcess purchases using either scanner technology or electronic keypadProperly bag purchases- wrapping breakable items where necessaryUp-sell to Guest using established and appropriate proceduresProcess final purchases with either proper cash handling techniques or credit card transactionsClose each transaction with a friendly greeting and inviting the guest to returnGuest ServiceWhen not processing purchases, assist guests on sales floor with purchasesUtilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunitiesReplenish stock of durable and perishable goods as neededAnswer shop phone system and respond to guest service needs in a professional mannerRegularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest serviceAssist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and managementOffer samples of product to guestsSupervise Cashier team, directing breaks, assisting with register issues, etc.Specific Knowledge & SkillsClear, professional, and effective oral and written communicationTeam-building skills of empathy, rapport-building, delegation, and empowermentAbility to manage time effectively and be self-directed under minimal supervisionAbility to conduct evidence-based business forecasting for sales and resource needsFamiliarity with point of sale systems, such as MICROSKnowledge of restaurant or retail management techniquesEducation and/ ExperienceHigh School Diploma Preferred2- 4 years minimum experience in retail/restaurant cashieringPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr