Accounts Receivable Coordinator

Charlotte, North Carolina, United States Charlotte , North Carolina 28202 , United States Requisition Number Location(s) Full-time/Part-time Full-time Job Description Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… Material Handling Equipment, Parts, and Service Automated Mobile Robots Vision guided vehicles and automated guided vehicles High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems WMS/WES/WCS solutions and Software Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation Job Summary As an Accounts Receivable Coordinator, you will be responsible for managing the invoicing and collection process to ensure timely receipt of payments from customers. This involves reviewing invoices, contacting customers regarding overdue payments, resolving account discrepancies, and providing exceptional customer service. Additionally, you will collaborate with cross-functional teams and assist in audit inquiries to maintain accurate financial records. By fulfilling these responsibilities, you will contribute to the efficient management of accounts receivable processes, maintain positive customer relationships, and support the overall financial integrity of the organization. Responsibilities Invoice Management and Collection Perform necessary steps to ensure invoices are accurately generated and delivered to customers within stated terms. Document collection efforts in corresponding customer files to track payment status. Contact customers regarding aged invoice problems, initiate collection efforts, and communicate payment reminders to facilitate prompt payment processing. Resolve outstanding collections by examining customer payment plans, payment history, and credit lines, taking appropriate actions to secure payment. Discrepancy Resolution Verify the validity of account discrepancies by obtaining and investigating information from sales, service departments, and customers. Reconcile customers' statements to ensure accuracy. Resolve valid or authorized deductions by entering adjusting entries and ensuring adherence to established credit terms and payment plans. Regularly interface with cross-functional Operations teams to address customer-related issues and facilitate efficient resolution of payment disputes or invoicing discrepancies. Escalate and notify AR Manager and Department Managers promptly of any disputes or invoicing issues that require higher-level intervention or resolution. Reconciliation and Reporting Reconcile General Ledger cash accounts to ensure accuracy and completeness of financial records. Assist in researching unidentified receipts with the bank and/or customer to properly allocate funds and maintain accurate accounting records. Customer Service and Support Provide exemplary customer service to both internal and external customers, addressing inquiries and concerns in a professional and timely manner. Process email requests related to accounts receivable inquiries, ensuring timely and accurate responses to internal and external stakeholders. Assist with internal and external audit inquiries by providing relevant documentation, explanations, and support as needed to ensure compliance with audit requirements. Perform any other duties as assigned or required to support the company's overall operations and objectives. Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks. Associate's degree in accounting, business, or related field preferred; or 2-3 years of equivalent combination of education, training, and experience will be considered. What You’ll Need for Success Demonstrated willingness to learn about the organization, customer base, and role processes. Self-motivated, organized, and capable of swiftly switching tasks as needed in a dynamic environment. Collaborative team member with a proactive approach to seeking assistance and offering support to peers. Ability to adapt within established processes while actively contributing to process improvements. Strong analytical skills, with a curious mindset and a proactive attitude towards learning. Exceptional attention to detail and thoroughness in all tasks. Excellent customer service skills, with a commitment to providing exceptional support to both internal and external stakeholders. Benefits of Joining the Team Benefits Built For YOU ! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life. Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial and Tax-Saving Benefits Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account. Additional Benefits Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance. Company Benefits Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs. Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse. Flexible Work Arrangements: This includes remote work options and flexible scheduling. Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications. Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us. Company-sponsored social events and team-building activities. Employee recognition program Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate. Travel Requirements No travel required for this position. This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! 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