Call Center Representative

$16.25 per hour

Great Day Improvements: A Family of Brands

Overview Champion Window - Call Center Representative If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities

Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
Internal piloting of new programs before executed out to the external call center
Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
Other duties as assigned

Qualifications

1-3 years' experience working in a call center / customer care environment
Excellent customer service both written and verbal
Excellent typing and grammar skills
Process focused - structure and consistency is key
Great attention to detail and strong project management skills
The ability to successfully work as part of a team and autonomously
Ability to manage several different projects simultaneously
Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more. Great Day Improvements: A Family of Brands

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Vacancy posted 3 days ago

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