Technical Support Specialist I (Onsite)

Serigor Inc.

Job Title: Technical Support Specialist I (Onsite)

Location: Arlington, VA

Duration: 1 Years

Specific work locations and work hours may vary across our two airports and corporate headquarters - based on operational needs. Work locations are:

Ronald Reagan Washington Airport, DCA
Washington Dulles International Airport, IAD
Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202

HELP DESK SHIFTS:

Technical Support Specialists I support Tier 1 operations for the Airports Authority help desk which operates 24 hours per day, 7 days per week, 365 days per year. On occasion, the selected candidate may be asked to work outside of their regularly scheduled hours to provide coverage as needed. This position requires flexibility to work various shifts across a 24-hour period.

This position will normally be from 8:00 pm to 6:30 am. However, this is a 24-hour operation, and the candidate might be asked to work a different shift, (shown below), due to operational necessity.

Monday through Friday, 8:00 am 4:30 pm
Sunday through Wednesday, 8:00 pm 6:30 am (4 days x 10 hour days with 30-minutes for lunch)
Wednesday through Saturday, 8:00 pm 6:30 am (4 days x 10 hour days with 30-minutes for lunch)

GENERAL EXPERIENCE

Experience supporting IT end points such as PCs, printers, wired, and wireless devices.
Equipped with basic Technical Support Services toolkit (i.e., screwdrivers, pliers, sockets, etc.)

Minimum Qualifications:

1 year of experience supporting IT end points.
1 year of service desk or call center support experience.
Must hold an A+ certification.

Apply

Vacancy posted 2 days ago

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