Temporary Customer Service Specialist I

Temporary Customer Service Specialist I

Irvine Ranch Water District is currently accepting applications for a Temporary Customer Service Specialist I position for the Customer Service Department. The position is limited to a duration of six (6) months, but of no more than twelve (12) months.

Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service-related situations.

The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures.

Essential Duties And Responsibilities

Takes telephone, written, and in-person requests regarding water and sewer service, and processes utilizing the computer system.

Answers and resolves billing questions by telephone, written correspondence, emails, and in-person. Submits requests for adjustments to bills, if appropriate.

Accepts payments from customers, prepares receipts, makes change and creates Customer Contacts on the computer system.

Educates customers regarding the District's variance program. Assists with completion of applications, verifies information and inputs into the computer system.

Receives, verifies and records Temporary Construction Meter applications at the Customer Service front counter.

Creates and becomes advocate/responder for Customer Contacts and/or To Do's on the computer system for all external/internal transactions.

Performs administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey's and completing expense reports.

Assists and provides back-up to the Customer Service Department as requested.

Complies with District safety work-related practices and attends relevant safety training.

Disaster Service Worker: In accordance with Government Code Section 3100, Irvine Ranch Water District employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.

Minimum Qualifications

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required.

Experience: Two (2) years of general office experience with heavy customer contact is required.

Additional Information

Physical demands regularly required to sit, walk, bend, stoop and stand. Occasionally required to lift up to 35 lbs. Must be able to sit for extended periods of time while performing tasks at a desk or workstation. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. This may involve repetitive hand movements for extended periods. Ability to reach for documents, supplies, or equipment at varying heights (within a standard office environment) and grasp them, including the use of filing cabinets or shelves. This is primarily a sedentary office classification, although standing and walking between work areas may be required. Occasional standing is required, such as when presenting. Some bending or stooping may be necessary to retrieve files or materials from lower shelves or desks. Good vision is necessary for reading documents, working with computer screens, and performing tasks that require fine detail. Ability to hear in a standard office environment for communication, phone calls, and meetings. Frequent verbal communication with team members, clients, and other stakeholders, including both in-person and virtual meetings, requiring clear speech and hearing. Occasional travel may be required to other worksites or conferences for meetings, training, or other work-related activities. The job may require sustained concentration, problem-solving, and decision-making skills. Ability to walk long distances over uneven terrain. The employee should be able to manage work-related stress in a fast-paced environment.

Environmental conditions noise level is generally equivalent to a typical office environment. The office is maintained at a comfortable room temperature. The office is equipped with air conditioning and ventilation systems designed to maintain comfortable indoor air quality. The work area is equipped with adequate artificial lighting, supplemented by natural daylight from windows where available. The employee will work primarily at a desk, using a computer and other office equipment. The office complies with standard safety regulations, including the use of fire exits, first aid kits, and emergency procedures. Employees are expected to adhere to safety guidelines. The office environment is free from significant environmental hazards such as chemicals, heavy machinery, or extreme weather conditions.

Important application information and instructions all applicants are required to complete and submit a District application form online and answer the supplemental questionnaire. Stating "See Resume" is not an acceptable substitute for a completed application. Resumes or faxed copies will not be accepted in lieu of the District online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department and the subject matter expert. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include Oral Interview Examination: will assess candidates' experiences, qualifications, and abilities that are crucial for success in this role. During this examination, candidates will have the opportunity to discuss their background, including education, training, and relevant professional experiences. This in-person interview will allow evaluators to assess the candidate's interpersonal communication skills and evaluate their overall qualification for the position. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method. Irvine Ranch Water District is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. If you consider yourself a person with a disability, you may contact the Human Resources Department for a reasonable accommodation.

Irvine Ranch Water District (IRWD)