Team Lead
Keylent Inc
Team Lead
To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team. Principal Accountabilities:
Lead project development, production support or maintenance activities, as assigned
Ensure timesheets and invoicing processes are completed on or before the deadline
Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
Create functional and technical specification documents
Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
Ensure analysts adhere to SLAs/KPIs/OLAs
Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms
Lead and ensure project compliance with Software Quality Processes and within timelines
Draft initial charter and project plan and create and review functional and technical specification documents
Monitor, track and analyse project control metrics
Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency
Serve as the single point of contact for the team to the project stakeholders
Promote team work, motivate, mentor and develop subordinates
Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
Vacancy posted 2 days ago
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