Project Support Specialist

Summary The Project Support Specialist provides direct support to a National Park Service (NPS) contracting team project manager, contributing to the successful delivery of initiatives that impact park operations nationwide. This role focuses on developing clear, effective training materials, communication products, and business process documentation to support NPS park staff in adopting new tools, systems, or workflows. The ideal candidate is a strong writer and communicator who can translate complex concepts into practical, user‑friendly guidance for a diverse, field‑based workforce. Responsibilities Project & Program Support Support the project manager in planning, coordination, and execution of project activities Track action items, deliverables, and timelines to ensure project milestones are met Assist in stakeholder coordination across NPS regions, parks, and program offices Training & Documentation Development Develop training materials, including user guides, job aids, presentations, and reference documents Translate technical or complex processes into clear, accessible content for non‑technical audiences Support development of training strategies and rollout plans for park staff Communications Draft and edit internal communications, including announcements, updates, FAQs, and newsletters Develop messaging that supports change management and user adoption Ensure consistency in tone, branding, and clarity across all communication products Business Process & Practice Support Document current and future‑state business processes and workflows Help define and standardize business practices across parks and regions Identify opportunities to improve efficiency, clarity, and usability of processes Stakeholder Engagement Gather input and feedback from park staff and subject matter experts Incorporate user feedback into training materials and process improvements Support meetings, workshops, and working sessions (agenda development, notes, follow‑ups) Qualifications Bachelor’s degree in communications, public administration, business, or related field 2+ years of relevant experience supporting projects, programs, or operations Must be able to obtain a Public Trust Must be a U.S. citizen Preferred Qualifications Experience supporting federal agencies or public sector clients Familiarity with change management or communications strategies Experience working with field‑based or operational staff Understanding of business process mapping or continuous improvement practices Knowledge, Skills and Abilities Strong writing and editing skills, with the ability to tailor content to different audiences Experience developing training materials or documentation Ability to manage multiple priorities and work independently Strong organizational skills and attention to detail Experience with tools such as SharePoint, PowerPoint, or training platforms Written and verbal communication Content development and storytelling Stakeholder engagement Organization and project coordination Critical thinking and problem‑solving Ability to collaborate effectively with both technical and non‑technical stakeholders How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We offer opportunities to sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. Benefits We offer a broad range of benefits to support the health and well‑being of our employees. #J-18808-Ljbffr Chenega Agile Real Time Solutions, LLC