Technical Support Specialist - AutoCAD Elec
$60.1k - $107.69kAutodesk
- # Technical Support Specialist - AutoCAD ElecApplylocations: Boston, MA, USA: AMER - United States - Michigan - Novi: AMER - United States - Georgia - Atlanta - Peachtree St NW: AMER - United States - Oregon - Portland: AMER - United States - Colorado - Denver - Wewattatime type: Full timeposted on: Posted 8 Days Agojob requisition id: 26WD97678**Job Requisition ID #**26WD97678**Position Overview**We are hiring a Technical Support Specialist to join our Product Support Team. This is a group of highly motivated industry professionals who are responsible for resolving customer issues through an empathetic approach. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with AutoCAD Electrical and Enterprise workflows? Then we would like to hear from you!Reporting to a Support Manager, you would actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for AutoCAD Electrical products via phone and web.Our specialists collaborate closely with their peers to analyze trends in customer activity and leverage/contribute to the development of the Autodesk Knowledge Network, increasing customer satisfaction and dedication. You may also engage in other proactive support activities such as: developing and presenting webinars or training materials, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.**Responsibilities*** Respond to AutoCAD Electrical and AutoCAD support requests from customers* Prioritize critical technical issues and monitor service level compliance* Document support interactions in a company-wide case management system* Advance unresolved issues to senior staff as required* Research, verify, and document product defects* Actively handle personal backlog of support requests* Manage customer and partner expectations by providing timely updates on progress* Assist in the fundamental development and maintenance of knowledge base quality**Minimum Qualifications*** Bachelor's in Engineering or related* 6+ years of industry experience* Proficiency or familiarity using AutoCAD and AutoCAD Electrical software in a production environment* knowledge of additional AutoCAD verticals a plus* Strong customer service, troubleshooting, and analytical skills* Strong written and verbal English communication skills. Additional language skills are advantageous**The Ideal Candidate*** People-minded: empathizing with, responding to, and problem-solving customer issues* Prompt: making timely decisions based on sound logic and consideration of the consequences* Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves* Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality manner* Strategic: offering articulate recommendations and rationale and builds support with key decision makers* A wet sponge: actively listening to others in order to communicate technical information clearly and concisely* Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills* Influential: being a role model inspiring others and affecting a positive impactOur specialists collaborate closely with their peers to analyze trends in customer activity to enable the AKN as an effective tool for achieving business objectives and have a direct influence to make the necessary changes needed to increase customer happiness and dedication.**Learn More****About Autodesk**Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!**Benefits**From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting transparency**Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.**Sales Careers**Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Employment Opportunity**At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.**Diversity & Belonging**We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**Please search for open jobs and apply internally (not on this external site).
- J-18808-Ljbffr Autodesk, Inc.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist - AutoCAD Elec in Boston, MA vacancy
$60.1k - $107.69k
...Requisition ID 26WD97678 Position Overview We are hiring a Technical Support Specialist to join our Product Support Team. This team is composed of... ...experience, we want to hear from you. Familiarity with AutoCAD Electrical and Enterprise workflows is expected. Reporting...AutoCAD- ...Preferred qualifications include a Master’s degree and proficiency in tools like Revit and AutoCAD. Additional responsibilities include maintaining communication with design teams, creating construction documents, and coordinating technical activities. #J-18808-Ljbffr...AutoCAD
Itlearn360
Boston, MA3 days ago - ...Senior Mechanical & Automation Engineer to support the client’s journey of developing... ...production parts. Create Equipment layouts in AutoCAD and/or Revit. Create drawings to ASME Y1... ...principles is required, as are strong technical writing and presentation skills. Must be...AutoCADContract work3 days per week
Redbock - an NES Fircroft company
Boston, MA3 days ago $33.51 - $51.09 per hour
...WSP USA is seeking a full-time 2D/3D CAD/BIM Specialist – Transportation in Boston, MA. Responsibilities include managing design... ..., ensuring consistency across projects, and providing support with Revit and AutoCAD production. The ideal candidate has 5+ years of experience...AutoCADHourly payFull timeWSP
Boston, MA5 days ago$88k - $102k
...Drinking Water Treatment Process Engineer to support our water projects in the Northeast.... ...Primary Responsibilities: * Prepare technical memoranda, reports, calculations, correspondences... ...skill and proficiency in MS Office, AutoCAD, ArcGIS, and other associated computer-...AutoCADHourly payFull timeTemporary workLocal area- ...preparing construction documents and submittals. Verifies and supports construction by performing compliance inspections and tests;... ...of existing structures is preferred. Experienced with AutoCAD or Revit and computer-aided analysis/design of structures is required...AutoCADFull timeFor contractorsWork at officeRemote work
SOCOTEC
Boston, MA1 day ago - ...of building materials and interior finish products. Strong organizational skills with excellent attention to detail. Proficiency in AutoCAD, Revit, Sketchup, Photoshop, and other design software. Familiarity with Procore is a plus. Ability to manage multiple projects and...AutoCADFor subcontractorLive in
Nelson Group Construction Corp
Medford, MA20 hours ago $80.6k - $121.88k
...Systems (LSS) Designer in Boston, MA. You will lead the design and drafting of life safety systems for advanced facilities, utilizing AutoCAD and Revit MEP. The ideal candidate has over 10 years of design experience in life safety systems and strong collaboration skills....AutoCAD- ...is for an experienced electrical designer who wants to work on technically demanding building projects, not repetitive production work.... ...understanding of building electrical systems • Proficiency with Revit, AutoCAD, and BIM workflows • Familiarity with tools such as ETAP,...AutoCADWork at office
K. Jacobs Executive Search LLC
Boston, MA2 days ago $105k - $125k
...projects largely in urban areas. Requirements: ~ P.E. licensure, preferred ~ BS degree in Electrical Engineering ~ AutoCAD & Revit experience, a plus ~10+ years of experience ~ Expertise in all aspects of building electrical design such as...AutoCADgpac
Boston, MA5 days ago- ...mechanical consulting engineering experience ~ Bachelor's or Master's degree in Mechanical Engineering ~ Licensed PE or EIT ~ AutoCAD & REVIT experience Benefits Offered: Competitive compensation package Healthcare Benefits/Retirement Plan Paid...AutoCADFor contractorsRelocation package
Nenni and Associates
Boston, MA4 days ago - ...senior engineers and architects on project development. Utilize AutoCAD and Revit to create detailed design drawings. Conduct basic... ...in field inspections and construction administration tasks. Continuously develop your technical skills and industry knowledge....AutoCAD
EPC STAFF Acquisition and Development, LLC
Brighton, MA1 day ago $33 - $48 per hour
...detailed design. VHB's Structures practice supports projects ranging from highway, railroad,... ...Skills and Abilities: Technical Proficiency in Autodesk Revit design software... ...standards. ~ Additional proficiency in AutoCAD and/or Autodesk Construction Cloud is a...AutoCADHourly payWork at officeLocal areaFlexible hoursVHB
Watertown, MA3 days ago- ...construction administration. The right candidate brings a balance of technical rigor and design sensibility, paired with strong organizational... ...sets. Proficiency in Revit required; working knowledge of AutoCAD, Rhino, Enscape or Sketchup Solid understanding of building...AutoCADWork at office
Thebuildersagc
Boston, MA4 days ago $91.98k - $105.12k
...Electrical Engineering Specialist Our Boston, MA office is seeking an Electrical Engineering Specialist for our Buildings Group. In... ...experience as an electrical engineering specialist. ~ Revit, AutoCAD and load calculation software ~ Experience with specification...AutoCADWork at officeFlexible hoursSTV
Boston, MA4 days ago- ...Lead complex projects Solve complex technical issues on projects Asses the requirements... ...management, technical leadership and support to team members, verify that all work is... ...~ Proficiency in the latest version of AutoCAD, Revit, design, and calculation software...AutoCADFor contractorsLocal area
WB Engineers+Consultants
Boston, MA2 days ago - ...proposal through final deliverables. Provide technical oversight for boundary, topographic,... ...to maintain project quality standards. Support business development efforts, client retention... ...with Carlson Survey, Civil 3D, AutoCAD, or similar survey software. Excellent communication...AutoCADFor contractors
LVI Associates
Boston, MA3 days ago - ...projects. Specific duties will include providing guidance and technical direction to support team members, visits to project sites to perform field... ...software for Building Information Modeling (BIM) or AutoCAD Strong work ethic Solid organizational & teamwork skills...AutoCADWork at office
RMF Engineering
Boston, MA3 days ago $170k - $200k
...overseeing various projects as project manager; the technical mentorship of local staff; supporting business development efforts; delivering consistent technical... ...teams, and consistently meet deadlines; ~ AutoCAD and Revit experience a plus. Seniority level ~...AutoCADFull timeWork at officeLocal areaOwen Thomas Group
Boston, MA1 day ago$75.9k
...knowledge of design standards, practices and techniques using AutoCAD, AutoCAD Civil 3D, and AutoCAD Map 3D while working collaboratively... ...manage user access. Provide CAD leadership and production support for project teams, including Project Execution Plan...AutoCADHourly payWork at officeJacobs Solutions
Boston, MA4 days ago$105k - $150k
...Project Engineer or Project Manager Review product cut sheets and technical information Communicate with Project Manager/Project... ...Knowledge, Skills and Abilities: Proficiency with Revit and AutoCad required Excellent communication skills both verbal and...AutoCADFull timeWork at officeBR+A Consulting Engineers
Brighton, MA1 day ago- ...a difference-in a safe, inclusive, and supportive environment. Summary: Provides Tier... ...Key Responsibilities Provides Tier 1 technical support for user requests received by phone... ...of PowerPoint, Visio, Adobe Suite, AutoCAD, Fast Stone and Arc Info Suite. # Hardware...AutoCADWork at officeLocal areaRemote workMonday to Friday1 day per week
- ...our company. We’ll rely on you to provide support to our teams on critical projects while... ...preparation. • Prepares technical reports and presentations to present findings... ...3 to 4 years). • CAD skills including AutoCAD, Civil3D, and possibly MicroStation. •...AutoCADFor contractorsWork at office
Jacobs
Boston, MA1 day ago $111k - $133k
...engineering with our existing disciplines to support overall firm growth and project success. This role requires strong technical leadership in electrical systems, including... ...infrastructure. Proficiency with design tools such as AutoCAD, Revit, AGi 32, or other relevant lighting...AutoCADLocal areaFlexible hoursHoward Stein Hudson
Boston, MA1 day ago- ...the Department Manager, you’ll drive the technical direction, and ensure structural... ...teams. You will mentor structural leads and support the projects by meeting with clients and... ...~ Knowledge of CAD software, such as AutoCad, Revit, MicroStation and S3D ~ Proficiency...AutoCADContract workFor contractorsRemote work
Jacobs
Boston, MA4 days ago $100k - $150k
...Our Technology Design Group works on mission critical projects supporting telecom, audio/visual and security systems. You will lead... ...managing of multiple large projects and personnel ~ Revit or AutoCAD is a plus ~ Technology infrastructure and audio-visual competence...AutoCADRemote workFlexible hours2 days per weekRG Vanderweil.com
Boston, MA1 day ago- ...Engineer (Civil PE) Tetra Tech is seeking a technically driven Project Engineer (Civil PE) to... ...and across the U.S. Our Boston team supports clients with innovative, practical... ...or stormwater systems ~ Proficiency in AutoCAD Civil 3D; familiarity with Revit, InfoWater...AutoCADFor contractorsWork at officeWorldwide
LS Technologies, LLC
Boston, MA20 hours ago - ...and accuracy survey of building systems Support the development of HVAC designs, specifications... ...and design standards Collaborate with Technical Leaders / Sr. Engineers to ensure... ...experience preferred, high proficiency in AutoCAD Knowledge of all aspects of mechanical systems...AutoCADFull time
WB Engineers+Consultants
Boston, MA2 days ago $150k - $180k
...shop drawings, RFIs etc. ~ Mentor junior engineers and provide technical guidance. ~ Perform QA/QC reviews of projects to ensure high... ...of relevant experience in electrical design. Proficiency in AutoCAD, Revit, and Microsoft Word, Excel, Teams. Strong knowledge...AutoCADFull timeLocal areaImmediate start- ...organizational, communication, and multitasking skills. Technical Proficiency Microsoft Office Suite iSqFt On-Screen Takeoff (OST) AutoCAD, Revit, Navisworks (preferred, not required)... ...side, contributing to a collaborative and supportive environment. What We Offer We provide a...AutoCADFull timeTemporary workFor subcontractorWork at officeFlexible hours
Related Recruitment Group
Boston, MA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist - AutoCAD Elec. Be the first to apply!
Related searches
- end user support technician Boston, MA
- tech aide Boston, MA
- mri tech aide Boston, MA
- help desk assistant Boston, MA
- infrastructure support analyst Boston, MA
- technical associate Boston, MA
- systems support technician Boston, MA
- technical support associate Boston, MA
- technical support specialist Boston, MA
- IT help desk technician Boston, MA