Customer Service Representative

Job Description

Job Description

Uptown Trading LLC

 

Position;

We are seeking to fill our customer service position and looking for a candidate who is positive, patient, and professional. Having a good attitude and being coachable is much more important than experience!

 

Candidates should be comfortable interacting with potential customers and existing customers, solution- oriented, and have the ability to work with a wide variety of individuals, technology, and have a willingness to learn all facets of a company in order to positively contribute to the overall operation.

 

This is an entry-level customer service position, no direct experience is required; however, having a customer-focused attitude, familiarity with marketing and sales basics, and a self-starter will formulate the foundation of a great candidate.

 

Quick learner, Adaptable, Organized, Well-spoken

 

Must be able to pass a background check.

 

Daily responsibilities

- Interacting with customers and helping provide them with an assessment of their needs and appraising the value items.

- Assist customers in finding and purchasing merchandise.

- Provide accurate, valid and complete information by using the right methods/tools to assess items customers bring in for sale or pawn.

- Testing gold and diamonds with the methods taught during training

- Communicate effectively with clients and team members to resolve issues swiftly while demonstrating excellent phone etiquette and organizational skills.

- Keep records of customer interactions, process customer accounts and file documents

- Light cleaning duties around the work space.

- Maintaining a positive, empathetic, and professional attitude toward customers always.

Experience

- Prior jewelry sales or sales in general experience is highly preferred. Having the knowledge to test gold is a major plus. Neither are necessary though.

- Prior clerical or administrative experience in an office setting is highly preferred.

- Proven customer service background with excellent communication skills across diverse audiences.

- Familiarity with office management tools such as QuickBooks, Microsoft Office (Word, Excel), Google Workspace, and spreadsheets.

- Strong computer literacy with the ability to perform data entry accurately and efficiently.

- Bilingual abilities are a plus for serving a diverse client base.

- Demonstrated organizational skills combined with time management capabilities to prioritize tasks effectively in a fast-paced environment.

 

Benefits

- Paid training

- Paid time off

- Flexible hours

- Most national holidays off

- Employee Discount on merchandise

\nCompany Description

Jewelry and Pawn shop

Company Description

Jewelry and Pawn shop