Help Desk Technician

Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO - Please apply to be considered!

Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities.

Responsibilities:

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.

• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.

• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.

• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.

• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.

• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.

• Customer Site Visits : Must possess a valid Driver's License and the ability to drive to customer locations when required.

Technical Skills:

• Office 365 administration experience preferred.
• Active Directory knowledge is preferred.
• Familiarity with networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience preferred.

Professional Skills:

• Exceptional written and oral communication.
• Excellent customer service orientation.
• Strong problem-solving abilities.
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.
• Ability to work under moderate supervision.

Certifications: CompTIA A+ and/or CompTIA Network+ preferred.

Other: Valid Driver's License is required for travel to customer locations.