IT Technician

Job Description

Job Description

Overview:

An  IT Technician is to serve as the first point of contact for employees needing technical support on the production floor. This position is responsible for supporting the day-to-day technology needs of the organization, including computer setup and maintenance, user account support, business application troubleshooting, Microsoft 365 support, and cybersecurity-related activities.

The ideal candidate is service-oriented, technically capable, and comfortable troubleshooting issues independently while working closely with employees.

Key Responsibilities:

• Serve as the first line of support for employee hardware, software, and application issues.
• Provision and configure computers and other equipment for new hires.
• Assist with the setup and provisioning of new user accounts.
• Troubleshoot and resolve PC hardware and Windows operating system issues.
• Apply software updates, patches, and security updates as needed or as requested by the cybersecurity team.
• Provide support and training to employees using Microsoft 365 applications.
• Review and respond to security reports and alerts.
• Maintain the IT helpdesk queue, providing timely service and accurate documentation of incidents and resolutions.
• Support and maintain the company's remote management tools.
• Assist with access to and escorting visitors into the server room as required.
• Help ensure company computers remain compliant with established cybersecurity and IT security requirements.
• Perform other duties as assigned.

Qualifications:

• Knowledge of PC hardware, configuration, and troubleshooting.
• Experience supporting Windows operating systems, including Windows 10 and Windows 11.
• Strong troubleshooting and problem-solving skills.
• Ability to diagnose and resolve common hardware, software, account, and connectivity issues.
• Familiarity with Microsoft 365 applications.
• Strong customer service and communication skills.
• Strong attention to detail and ability to document technical issues accurately.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to work independently as well as collaboratively with a team.
• Degree in information technology, computer science, or a related field  or relevant technical certifications and experience.

Preferred Qualifications:

• Previous experience in a helpdesk, desktop support, or IT support role.
• Experience with user account provisioning and access management.
• Experience with endpoint management or remote monitoring and management tools.
• Familiarity with cybersecurity alerts, patch management, and endpoint security practices
• Experience supporting users in a regulated, healthcare, medical device, or manufacturing environment is a plus.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.