Desktop Support Engineer

AceStack LLC

Role: Desktop Support Engineer

Location: Indianapolis, IN or Boston, MA

Contract

We are seeking a Desktop Support Engineer to provide technical support for end-user systems, hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktops, laptops, printers, mobile devices, and Microsoft applications while ensuring excellent customer service and minimal downtime.

Key Responsibilities:

Provide Level 1/Level 2 technical support for desktop and laptop systems.
Install, configure, and troubleshoot Windows operating systems and applications.
Support Microsoft 365, Outlook, Teams, and other business applications.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Manage user accounts, passwords, and access permissions through Active Directory.
Perform system upgrades, patching, and asset management activities.
Document incidents, service requests, and resolutions in the ticketing system.
Collaborate with IT teams to ensure timely issue resolution and service delivery.

Required Skills:

Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
Knowledge of desktop hardware, imaging, and deployment tools.
Familiarity with ticketing systems such as ServiceNow or Jira.
Strong troubleshooting, communication, and customer support skills.

Apply

Vacancy posted 3 days ago

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