Retail Office Manager

The Office Manager is responsible for coordinating and overseeing the day-to-day administrative and operational functions of the store. This position supports staff, facilitation of e-commerce orders, customer service, events, marketing, and general store operations. The role requires flexibility and the ability to handle a wide variety of responsibilities to ensure the store operates efficiently and is properly staffed and supported. Key Responsibilities Store Operations & Staffing Create and maintain employee schedules based on the needs of the business. Coordinate and assign daily tasks to staff. Open and/or close the store depending on day and provide management coverage as needed. Stay late or provide additional coverage when situations occur Provide cashier coverage as part of regular store operations during slow hours. Assist customers and resolve customer service concerns. Troubleshoot POS and register issues. Coordinate repairs and contact service providers when equipment, systems, or facilities require attention. Purchasing & Inventory Support Prepare and submit purchase orders for some departments. Order and maintain office supplies and operational supplies. Order and maintain lottery ticket inventory. Financial & Compliance Responsibilities Prepare and make daily bank deposits. Prepare and file required tobacco tax documentation. Maintain appropriate operational paperwork and records. Assist with resolving transaction, payment, and POS-related issues. E-Commerce & Website Operations Monitor incoming online orders. Monitor the administrative/backend areas of company websites. Identify and address website order issues. Coordinate with appropriate staff or service providers when website or system problems occur. Assist with maintaining accurate online order processing and fulfillment. Events & Marketing Coordinate store and community events. Coordinate event logistics, materials, products, and staffing. Work with our marketing company to create event programs, flyers, signage, and other promotional materials, often doing these things in house. Help organize and prepare materials needed before and during events. Customer & Administrative Support Provide customer service in person, via email and by phone as needed. Handle day-to-day administrative needs of the store. Address operational problems as they arise and coordinate appropriate solutions. Position Scope This is a hands-on operation position that requires the ability to move between administrative responsibilities and direct store operations. The Retail Office Manager serves as a central point of coordination between ownership/management, employees, customers, vendors, e-commerce operations, and outside service providers. The position requires strong organization, dependability, problem-solving skills, attention to detail, customer service skills, and flexibility in responding to the changing needs of the business. Position Type: Full-Time Hours: Primarily weekday hours but some weekend hours will be required Compensation: Hourly wage commensurate with experience, ranging from $20 to $25 per hour. Benefits: Health insurance stipend available, as needed. Time Off: Vacation time included. Paid time off Previous experience in retail, office management, or a related field is preferred; high school diploma or equivalent required, post-secondary education is a plus. #J-18808-Ljbffr International House of Wine & Cheese