Customer Service & Office Administrative Assistant

Customer Service & Office Administrative Assistant

Job Category: AC Air Conditioning

Full-Time

On-site

Location: Palm Beach 7640 Okeechobee Blvd. West Palm Beach, FL 33411, USA

Description

The successful candidate will be dependable, detail-oriented, customer-focused, and comfortable working in a dynamic office environment. They will possess a positive attitude, strong communication skills, and a commitment to supporting both customers and team members.

Key Responsibilities

Customer Service & Scheduling

• Answer incoming phone calls professionally and courteously, and assist our customers with requests, concerns, etc.
• Schedule customer appointments and contact customers prior to appointments to confirm.
• Communicate with technicians regarding daily schedules and customer needs.

Administrative Support

• Complete document scanning and filing.
• Prepare and process permit applications and related paperwork.
• Monitor and respond to emails and mailbox correspondence.
• Prepare and process bank deposits.
• Enter warranty information accurately into company systems.
• Order materials and supplies as needed.
• Enter invoices and maintain accurate records.
• Contact customers regarding past-due accounts and assist with collections.
• Maintain and update Standard Operating Procedures (SOPs).
• Perform other administrative duties as assigned by management.

Qualifications

• Proficiency with Microsoft Excel and Word, QuickBooks, Google Calendar, and other office software.
• Strong organizational and time-management skills.
• Ability to provide high-quality customer service in a timely and professional manner.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service abilities.
• Fluent in English (reading, writing, and speaking).
• Ability to work independently while effectively managing multiple priorities.
• Previous successful work experience: administrative support, customer service, dispatching, and/or office coordination

We are open to # hours per week and schedule. Position can be 25-30-35 hours per week. Primary need is for afternoon assistance, 12n-5p. Please include your available work hours with your Application.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.