VDH Technical Support Analyst 4

Skill


Required / Desired


Amount


of Experience
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management


Required


1


Years
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.


Required


1


Years
• Experience troubleshooting hardware and software -hands-on or from a service desk.


Required


1


Years
• Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work


Required


1


Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need


Required


1


Years
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.


Required


1


Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues


Required


1


Years