VDH Technical Support Analyst 4
Equiliem
Skill
Required / Desired
Amount
of Experience
• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management
Required
1
Years
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Required
1
Years
• Experience troubleshooting hardware and software -hands-on or from a service desk.
Required
1
Years
• Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work
Required
1
Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
Required
1
Years
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years
Required
1
Years
demonstrated knowledge Virginia Information Technologies Agencies policies
Required
1
Years
• Hardware/software troubleshooting experience
Highly desired
1
Years
Vacancy posted 2 days ago
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