Technical Support Analyst 4
HCL Global Systems
• Daily Duties Includes but not limited to:
• Determine the needs of the region for hardware, software, upcoming projects, and more.
• Communicate needs of the region to the IT Operations Center.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
• Direct users to the appropriate source of help based on needs.
• Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
• dvise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
• Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
• Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and client when necessary.
• ctively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
• Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
Vacancy posted 3 days ago
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