Operations Manager

Operations Manager - Raleigh, NC

Already Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.


What you will be expected to do:

• Manage all aspects of the clinic
• Scheduling of staff and clients within predetermined block schedules
• Recruitment, hiring, and onboarding of local staff
• Providing administrative support for the Clinic Manager and BCBA's
• Managing employee and client relations within the center
• Ensuring financial health of the clinic based on prescriptive key performance indicators
• Maintaining a safe and effective facility
• Open and close the clinic each day
• Supervise administrative staff and clinicians' daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirements
• Partner with the Clinic Manager to obtain/maintain high scores in client and staff satisfaction
• Track data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
• Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programs
• Greet and follow appropriate check in and check out processes for arriving clients and staff
• Facilitate coverage of canceled appointments, using available center RBT's
• Notify BCBA of coverage changes if needed add appointment to RBT schedule
• Assist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.
• Serve as a Behavioral Technician, providing direct care in a clinic or home setting as needed
• Other duties as assigned

What you need to have:

• Bachelor's Degree required
• Prior supervisory experience is required
• RBT or BCaBA certification is required

What we offer you

• Paid Company Holidays
• Paid Time Off (PTO)
• 401K Retirement Plan
• Medical, Dental and Vision
• Health Savings Accounts
• Short-Term and Long-Term Disability Benefits
• Supplemental Life Insurance with Accidental Death and Dismemberment Insurance

Job Type: Full-time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"By providing your telephone number, you consent to receive job-related text messages."