ACE Operations Coordinator

Requisition Number: 29539 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 06/26/2026. Posting Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as an ACE Operations Coordinator At AmeriGas, our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay: Exceptional medical, dental and prescription benefits 401(K) with company match Generous bonus potential Paid time off (including holidays) Paid Training Annual performance reviews and salary increases Propane discounts Career advancement Tuition reimbursement Job Summary: The ACE Operations Coordinator acts as the first point of contact for all Cynch customers. The Operations Coordinator is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. Will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations. Knowledge, Skills and Abilities: Advanced knowledge in Microsoft office and windows based applications Ability to master ticketing/CRM systems - specifically Freshdesk & Freshcaller Must have strong organizational skills as well as be extremely detailed oriented Must be able to work well in a team-oriented environment Must be service-oriented and sales minded Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations Must be resourceful and excel at problem resolution Education and Experience Required: High school diploma required Two or more years in customer service industry strongly preferred Sales experience preferred Prior ticketing/CRM system experience is a plus Bilingual - Spanish Speaking is a plus Pay: Hourly - 40 hours per week AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $20.00 to $20.00 , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.