Customer Service Representative (Bilingual English/Spanish)

POSITION SUMMARY The Customer Service Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end. PERFORMANCE OBJECTIVES Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity Maintains outbound/inbound phone call volume with warm leads to set sales appointments Conducts sales presentation within Driving Academy’s office environment in accordance with standard operating procedures Processes payments made by cash, check, and/or credit card Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forward it to the appropriate staff Instructs new students procedures in the classroom and school Ensures customer documentation and service requests are compliant with organizational and state/federal policy Processes invoices, and related documents Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems Master company knowledge of services model Performs other related duties as assigned KEY COMPETENCIES The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this inside sales role, but are not necessarily all inclusive. Excellent sales and negotiation skills Detailed knowledge of inside sales strategies Excellent communication and interpersonal skills. Strong analytical and problem solving skills Excellent organizational skills, attention to detail, and follow-up approach Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format Ability to maintain a professional demeanor and appearance Competitive mindset to WIN, while maintaining a team-oriented attitude Ability to maintain positive attitude and function well while working in a high‑paced and at times stressful environment Proficient with Microsoft Office Suite, Google Suite, or related software Proficient with CRM software EDUCATION AND EXPERIENCE High school diploma or equivalent required Bachelor’s degree in Marketing, Sales, Business or related equivalent of experience preferred Minimum 2 years of sales experience, including inside sales & telecom sales Fluency in English and Spanish required PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer Requires ability to occasionally lift up to 15 lbs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements BENEFITS Health Insurance Subsidy Paid Holidays PTO Program 401K Tuition Reimbursement Professional Sales Training & Development Opportunities Sick Leave COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. #J-18808-Ljbffr