Shelter Residential Aide

Job Description

Job Description

SUMMARY:

Join Elmcor Youth & Adult Activities, Inc. as a Residential Aide (RA), where you will play a vital, hands-on role in creating a safe, supportive, and empowering environment for shelter residents while directly impacting their daily stability and long-term well-being.

REPORTING RELATIONSHIP: Residential Aide reports to the Shift Supervisor under the leadership of the Director of Operations

There are several locations that are open for Residential Aides with several shifts.

LOCATIONS & SCHEDULE:

Jamaica, NY/Long Island City/Harlem, NY. 35 hours per week with 3 shifts available

• 7AM - 3PM

• 3PM - 11PM

• 11PM - 7AM

POSITION TYPE:

Full-time - requires flexibility to cover shifts in the event of staffing shortages or emergencies

RESPONSIBILITIES IN THIS ROLE:

• Support resident intake, orientation, and daily shelter operations, ensuring access to essential items and a clean, welcoming environment

• Maintain safety and security by monitoring the premises and responding effectively to emergencies, conflicts, and crisis situations

• Provide compassionate, day-to-day support to residents, including conflict mediation and connections to social, medical, and employment resources

• Collaborate with staff and maintain accurate documentation to ensure coordinated care and a strong, supportive community atmosphere

ADDITIONAL DUTIES:

• Residential Aides provide shift coverage in case of staff call outs or emergencies

• Applicants should understand that, by accepting this position, there is an expectation of flexibility and reliability, including availability to support coverage in the event of call-outs or emergencies as needed.

• Perform other duties as assigned by Shift Supervisor or program leadership.

QUALIFICATIONS:

• Demonstrates strong interpersonal and communication skills, with empathy, patience, and a non-judgmental approach to diverse populations, along with basic knowledge of crisis intervention and conflict resolution, strong organizational skills and attention to detail, and the ability to work both independently and as part of a team.

• HS Diploma or GED

• 1-2 years of experience preferred

• Bilingual/Multilingual a plus

• Food Handlers certification to be obtained within first 90 days of employment

• CPR/First Aid, F02 - Certificate of Fitness to be obtained within first 90 days of employment, to be obtained within first 90 days of employment

• Knowledge of DHS (Department of Homeless Shelters)

• Comfortable navigating digital platforms and workplace technologies

OTHER SKILLS/ ABILITIES:

• Demonstrates strong interpersonal, problem-solving, and communication skills, with sound judgment, discretion, and the ability to manage multiple priorities in a fast-paced environment

• Maintains a professional, resident focused, person–oriented approach with a positive attitude, attention to detail, and the ability to remain calm under pressure

• Works both independently and collaboratively, showing initiative, reliability, and the ability to identify and resolve routine issues while fostering a professional and supportive environment

BENEFITS:

We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, retirement plans, and additional employee perks.

• 15 Vacation Days Annually

• 12 Sick Days

• Floating Holiday 1 annually

• 401K retirement plan with 3% match after 90 days of employment

• Medical Benefits after 30 days of employment with Cigna

• Dental/Vision eligible after 90 days of employment

• Access to Gym/Weight Room

• Access to Boxing Ring

• Short Term Disability

• Life, Accidental Insurance available through Aflac

• Transit Check for commuting expenses

• Legal Shield for legal services

• Public Service Loan Forgiveness (PSLF) participant

As a Residential Aide at Elmcor, you serve as the program’s eyes and ears—playing a vital role in observing, communicating, and responding to the needs of residents and the overall shelter environment. In this position, you provide essential, real-time support and information to both residents and staff, helping to ensure a safe, responsive, and compassionate space where individuals feel supported and respected. Are you passionate about making a meaningful impact in your community?

Join Elmcor Youth & Adult Activities as a Residential Aide and be part of a dedicated team committed to empowering individuals and families…. APPLY TODAY