Global Meetings Program & Technology Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the Role

If you enjoy improving how meetings programs run at a global level, this role is for you. As the Global Meetings Program and Technology Manager, you will help lead the day-to-day success of a global meetings program with a strong focus on meetings technology, contracting, process improvement, and operational efficiency.

In this role, you'll support and optimize the meetings technology experience, currently Groupize, while partnering closely with client stakeholders and sourcing teams across regions. You'll take a consultative approach to understand current workflows, identify opportunities for improvement, create standard operating procedures (SOPs), and help drive more consistent, scalable ways of working.

This role also requires strong experience in contract review and negotiation, along with the ability to turn reporting and program data into meaningful business insights and recommendations. You'll work closely with a Europe-based Global Travel Manager, so your schedule will need to align across GMT and PT time zones (6:00 AM - 3:00 PM PT).

What You'll Do

• Manage and support key elements of a global meetings program, with a focus on operational consistency and user adoption

• Serve as a subject matter resource for the meetings technology platform, currently Groupize , including day-to-day support, issue resolution, and process guidance

• Partner with client administrators and sourcing teams to understand how they use the system today and recommend improvements

• Create and maintain SOPs, training materials, and process documentation to support program users and promote best practices

• Identify opportunities to improve workflows, simplify processes, and drive efficiencies across meetings operations

• Review, negotiate, and support meeting and event contracts , with a strong understanding of risk, supplier terms, and business requirements

• Support venue sourcing and supplier engagement as needed

• Analyze multiple reports and data sources to deliver clear, relevant business insights and program recommendations

• Collaborate with cross-functional stakeholders across regions and time zones to keep program priorities moving forward

You're Good At

• Managing global meetings programs, meetings operations, or event technology tools

• Creating SOPs, improving processes, and driving operational efficiencies

• Reviewing and negotiating contracts for meetings and events

• Taking a consultative approach to understand stakeholder needs and recommend practical solutions

• Working hands-on with meetings technology platforms, ideally Groupize

• Training users, supporting adoption, and communicating clearly with stakeholders

• Using data and reporting to identify trends, evaluate performance, and support business decisions

• Balancing strategic improvement work with day-to-day program execution

You Might Also Have

• Experience supporting a global meetings technology platform in an administrative or power-user capacity

• Familiarity with meetings, travel, sourcing, and supplier management processes

• Experience working with client-facing teams in a consultative or advisory role

• Strong analytical skills and comfort reviewing multiple reports to provide meaningful business insights

• Experience working with global stakeholders across multiple regions and time zones

• HCP or Life Sciences planning experience

• Familiarity with Microsoft Copilot

• Ability to work remotely

Ready to help shape the future of global meetings with BCD M&E? Apply now!

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Meetings Program & Technology Manager is between $70,000 - $75,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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