Global Technical Program Manager

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team. How will you contribute? Planning and implementation of multiple Support and Managed Services projects. Agree and manage project scope, achieve project goals and meet project deliverables. Develop high-level and detailed project plans. Define project tasks and resource requirements. Plan and schedule project timelines. Implement project plans successfully. Assemble and coordinate project staff. Monitor and control project deliverables. Identify and manage risks. Co-ordinate and drive escalations. Leads technical problem-solving and resolving any obstacles to project progress. Effectively communicate and report on project status to PMO & Stakeholders. Manage project timelines and both fiscal and resourcing budgets. Track project deliverables using appropriate tools. What will you bring? First Level University degree. Advanced University degree advantageous. Proven track record of project management in a highly technical environment. Proven track record of successfully achieving objectives, managing complex solutions and delivering quality results. Proficient in project management software. Seven to ten years working in a technical capacity in an IT environment (SaaS preferred, messaging or archiving is advantageous). Experience working in a technical, professional services project environment. Experience working with both internal and external stakeholders. Concurrent project management of multiple technology projects. Project Management accreditation and proven familiarity with PMP, PRINCE2, Agile, ITIL etc. is advantageous. Manage multiple projects to ensure they meet all scope, time, budget and quality expectations, through effective planning, control and management. Provide effective and timely written and oral communication of project status, risks and issues – both internally and to Smarsh’s Customers. Collaborate with other technical and account teams throughout Smarsh globally to deliver quality solutions to our customers. Work on complex problems/projects, where analysis of situations or data requires an in-depth evaluation of multiple factors. Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Apply advanced subject matter knowledge to complex business and technical issues, frequently contributing to the development of new ideas, process improvements and establishing policies. $110,000 - $125,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like. #J-18808-Ljbffr Smarsh