Patient Services Representative Administrativein Issaquah, WA

Qualification Requirements

Previous customer service experience, preferably in a healthcare or medical office setting.

Strong verbal and written communication skills with a professional and courteous telephone manner.

Ability to facilitate patient check-in and check-out processes efficiently.

Experience scheduling patient appointments and managing appointment calendars.

Ability to verify patient insurance eligibility and confirm authorizations for scheduled services.

Strong interpersonal and organizational skills with attention to detail.

Ability to handle patient inquiries, direct calls appropriately, and provide excellent customer service.

Ability to work in a fast-paced environment while maintaining patient confidentiality and professionalism.

Shift Requirements

Monday Friday, with 12 Saturdays per month.

Candidates must indicate their preferred shift:

Shift 1: 7:45 AM 4:45 PM

Shift 2: 8:30 AM 5:30 PM

Saturday rotation will begin once the candidate is fully onboarded and comfortable with the workflows.