Program Specialist I

Job TitleResponsibilities• Provide programmatic and administrative support to keep the English for Speakers of Other Languages (ESOL) Program in the Foundations Department running smoothly• Coordinate student intake, registration, placement testing logistics, and maintain waitlists• Check member eligibility and provide accurate information on ESOL program and policies --via phone, email, or to walk-ins• Maintain student records and update database (attendance, class lists, pre/post assessments, contact information), follow-up on student absences or missing information• Input program data and submit to the Department of Program Administration accurately and on time• Help distribute and collect forms, surveys, classroom materials, and books• Assist with program orientations and class visits; provide initial assessment of instructor performance• Provide quality customer service to members, as well as accurate and timely information about various programs, the department and the Funds• Perform additional duties and projects as assigned by managementQualifications• Bachelor's degree in Education, Counseling, Healthcare or equivalent years of experience required• Minimum two (2) years of experience in adult education, training or office setting required• Bilingual in Spanish language required• Basic skill level in Microsoft Word and Excel required• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure• Strong verbal and written communication skills; ability to work both independently and as a team player• Ability to maintain strong relationships with staff and stakeholders (union, members, and educational institutions); handle multiple projects in a fast-paced environment with tight deadlines and work well under pressure• Ability to work flexible hours including some evenings and weekends as needed