Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily service operations in Charleston, South Carolina. This long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and delivers dependable support to customers and internal teams. The role focuses on handling incoming calls, coordinating service requests, updating records accurately, and helping ensure each customer interaction is handled with care.

Responsibilities:

• Manage a high volume of incoming calls through a multi-line phone system and route each inquiry to the appropriate contact or department.

• Coordinate dispatch activity by scheduling service requests, tracking updates, and communicating timing or status details to customers and staff.

• Assist customers with questions, concerns, and service-related issues while working toward timely and effective resolution.

• Enter customer, service, and call information into company systems with a high level of accuracy and attention to detail.

• Maintain organized digital and paper records to support smooth day-to-day operations and easy access to service information.

• Provide courteous and attentive phone support that reflects strong customer care standards in every interaction.

• Previous experience in customer service, call handling, or a similar support-focused position.

• Ability to work confidently on a multi-line phone system while managing competing priorities.

• Experience with dispatch coordination or scheduling is strongly preferred.

• Strong data entry skills with consistent accuracy and attention to detail.

• Demonstrated ability to resolve customer concerns with sound judgment and a courteous approach.

• Effective verbal communication skills and a detail-oriented phone presence.

• Strong organizational skills with the ability to maintain files and follow established processes.