Customer Care Associate

Providing exceptional customer service, the full-time Customer Care Associate will serve as the primary contact for customers on the Medicaid team, managing inquiries and resolving concerns while working remotely from home. Key responsibilities: Answer customer questions and resolve issues related to health plans, products, and processes Document and code customer inquiries accurately, ensuring timely follow-up and resolution Communicate with internal departments to address and resolve customer concerns effectively Required qualifications: High School Diploma or Equivalent (GED) required Minimum of 1 year of customer service experience preferred Ability to work in a quiet, dedicated workspace with a high-speed internet connection Familiarity with call center technologies and computer literacy Strong organizational skills and ability to work collaboratively in a team environment