Bilingual Customer Service Specialist

Bilingual New Patient Scheduler Manages telephone calls as well as new patient inquiries via mail or fax; returns patient phone appointment requests in a timely manner. Answers phones appropriately and professionally, providing excellent customer service. Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs. Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly. Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols. Collects and enters patient's demographics in the system completely and accurately. Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.). Directs patient calls regarding medical inquiries to the appropriate resource. Performs other duties as assigned. Billing Specialist Verification of client’s insurance. Prepare and submit claims. Monitor payments for any lapses and send out patient statements. Reconcile payments. Work denied claims and send appeals when necessary. Answer billing questions over the telephone. Performs other tasks as directed by manager. Case Management Answering incoming patient calls. Completing all new patient admissions and entering them digitally. Verifying relevant medical history for each patient. Scheduling appointments for new patients, specialist consultations, tests, and procedures. Answering and following up with phone and email inquiries. Sending and requesting medical records. Addressing any patient complaints or concerns. Performing clerical work, such as filing, copying, or faxing. Complying with the regulations and policies of the facility. Other duties as assigned. #J-18808-Ljbffr