Case Start Up Case Manager

Investigations Case Manager

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

Key Responsibilities

• Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
• Initiate insurance claims and verify coverage, adjuster, and claim details
• Collect and secure key evidence (police reports, photos, witness information, statements)
• Preserve all necessary evidence
• Complete initial client contact within 24 hours of case assignment
• Serve as the primary client contact during the investigation phase
• Clearly guide clients through the intake process and next steps
• Gather and document critical information, including:
• Medical treatment status
• Property damage details
• Lost wages and employment information
• Photos and supporting documentation
• Maintain consistent follow-up to obtain missing or incomplete information
• Open, organize, and maintain case files in the case management system
• Ensure timely requests for initial records (medical, incident reports, etc.)
• Accurately document all case activity and communications
• Identify potential liens, prior claims, and additional involved parties early
• Prepare files for handoff to the Case Management or Demand team
• Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
• Schedule initial attorney-client calls and assist with case evaluation needs
• Coordinate with internal teams to ensure smooth case onboarding

Qualifications

• Experience in personal injury, legal intake, or case management preferred
• Strong investigative, organizational, and communication skills
• Ability to manage multiple cases in a fast-paced environment
• Detail-oriented with strong documentation habits
• Proficient in case management software and standard office tools

Key Performance Indicators (KPIs)

• Initial client contact within 24 hours of assignment
• Timely completion of case intake and investigation
• Accuracy and completeness of case documentation
• Successful and efficient case handoff to next phase

Why Join Us

At the Lovely Law Firm, you'll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team.