Remote Customer Service Representative - Scheduling

Remote Customer Service Representative Healthcare

Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.

Equipment: Company provided Laptop, Headset, and Monitor

Schedule: Mon-Fri 8:30AM-5:00PM

Job Overview

• Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
• Screen, transfer, resolve and dispose of calls expeditiously.
• Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
• Review, process, schedule and authorize orders
• Ensure timely documentation of all updates and communication is documented within internal system
• Provide eligibility status and benefit information for participants
• Address participant and provider inquiries
• Escalate concerns as needed

Job Requirements

• High School Diploma or GED Required
• 1 year experience in a Service/Support call center environment
• Must be able to speak, read, and write fluently in English and Spanish
• Customer Service in a healthcare setting is a plus
• Must be computer savvy training will be provided for CRM system
• Must have dedicated work space at home with high-speed internet connection.
• Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.