REMOTE! CLIENT SERVICE REP

At Veritext, we focus on the details - so legal teams can focus on the case. About the role:Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contactfor attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience. This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks. What you'll get to do:Respond to all client requests received via email and/or phone queue timelyResolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolutionProactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholdersBuild and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our teamCommunicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of servicesThe kind of teammate we’re looking for:Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalismThrives under pressure, loves to solve puzzlesConfident juggling timelines, priorities, and multiple clients at once with graceA proactive mindset - if there’s a problem, you’re already solving itComfort with technology, including proprietary softwareClear, professional communication and excellent follow-up etiquetteA laser-sharp eye for detail and strong organizational skillsFamiliarity with court reporting or legal services is a huge plusWhat’s in it for you:Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceHealthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionallyMatched 401(k) to help you save for your futureVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inEarned wage access: get a portion of the wages you earned prior to paydayLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week- because work should be rewarding and fun!About VeritextVeritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.JobFamilyClient SchedulingJobFunctionClient SchedulingPayTypeHourlyHiringMinRate17.81HiringMaxRate21