Online Client Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

Role Overview
The Online Client Services Representative serves as the digital face of The Armories . The main goal is to convert online leads into sales and support existing customers across phone, email, text, live chat, CRM, social media, and third-party platforms (like GunBroker and Guns.com).
Key Responsibilities

• Sales & Lead Conversion: Respond rapidly to web inquiries, handle phone orders, assist with online checkouts, offer price matching, and use promo codes to close sales.
• Relationship Management: Use CRM software to track customer interests, follow up on missed communications, and build long-term relationships to maximize repeat business.
• Product Expertise & Support: Provide technical guidance on firearms (models, calibers, operations) and assist with custom pricing, warranty tracking, and compliance research.
• Operations & Admin: Process FFL (Federal Firearms License) requests, maintain detailed records, and spot business growth opportunities like estate or gun collection acquisitions.

Qualifications Needed

• Firearms Knowledge: Deep familiarity with manufacturers, models, calibers, ammunition, and operation.
• Experience: 2+ years in customer service or sales.
• Skills: Strong multitasking under pressure, high-level written/verbal communication, extreme attention to detail, and patience.
• Tech Proficiency: Experience with CRM software, Point of Sale (POS) systems, e-commerce backends (CoreWare), phone systems, and Microsoft/Google suites.

Schedule

• Full-time with hours fluctuating based on online activity, seasonality, and lead volume. Some weekend or after-hours follow-up work is required.

Flexible work from home options available.