Client Services Representative

Job Description

Job Description

Job Description:

Start your career with Davis Law Firm – Join the 4s Today!

We have immediate openings for a full-time CLIENT SERVICE REPRESENTATIVE to join our fast-paced, high-volume Call Center. This position plays a critical role in the firm’s success, and the right fit to join our team is an energetic, reliable team player with the ability to multitask with great attention to detail while maintaining a positive, fun attitude. We may just be looking for you!

Why join the DLF team? Davis Law Firm is an established and trusted source of legal counsel and advocacy throughout the South Texas communities and beyond. We are a highly skilled, compassionate, and accomplished team working together to offer our full and focused attention to our clients, working together in pursuit of their legal goals and objectives pertaining to personal injury claims.

About the Position:

• High-volume inbound call center utilizing a soft-web-based phone system.
• Receive all inbound calls to the firm and handle them accordingly (complete intakes for new potential clients or accurately transfer existing clients, vendors, and applicants).
• Documenting all calls in the firm's case management software (FileVine Case Management system).
• Manage and respond to online/live chat inquiries professionally.
• Communicate professionally with clients, legal staff, medical providers, co-workers, etc.

Qualifications:

• 1-2 years of prior call center experience.
• Exceptional customer service skills.
• Organization and time management skills.
• Maintain the highest confidentiality standards for all client contact.
• Accurate data entry in our FileVine Case Management system.
• Basic PC and telephone skills.
• Familiarity with Outlook email and Microsoft Word.
• Able to work in an office/call center setting as the position is local to San Antonio (position is in-office/onsite).
• Bilingual is a plus.
• FileVine and Five9 experience is a plus.

We Offer:

• A team of highly skilled and experienced professionals.
• Monday-Friday work schedule.
• A Competitive salary and benefit packages.
• Advancement / Promotion opportunities.
• Fun team-based events and activities.
• Community volunteer/outreach opportunities.
• A career transforming clients’ lives!

Davis Law Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.

Job Type : Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location: In person