Inside Sales Coordinator

Inside Sales Coordinator - Tiger SanitationTiger Sanitation is a leading provider of waste management and sanitation services, committed to delivering exceptional customer service and sustainable solutions. We are seeking a motivated Inside Sales Coordinator to join our dynamic team and support our sales efforts.The Inside Sales Coordinator will play a key role in supporting the sales team by coordinating sales activities and ensuring seamless communication with clients. This position requires strong organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.Key ResponsibilitiesTask Management: Check tasks throughout the day to ensure timely completion and prioritization.Agreement Processing: Set up signed agreements as they come in throughout the day and review agreements for accuracy before approval.Prospect and Account Setup: Set up prospect accounts quoted online, reach out for follow-up, and establish new accounts as needed, including entering delivery tickets.Service Scheduling: Use CRM to determine the best service day for new accounts and geocode as needed.Quoting and Customer Interaction: Quote services based on customer needs, handle inbound call requests, and respond to customer requests via email or phone as needed.Follow-Up Communications: Make outbound calls and send emails to follow up on customer questions, offer re-signed contracts at lower rates, and address past-due invoices.Customer Retention: Use probing questions to determine reasons for customer cancellations, attempt to save accounts, and key in resigns.Issue Resolution: De-escalate customer concerns related to rate increases or service issues, addressing escalations promptly.Proactive Account Management: Be proactive with re-signs and rate reductions, running reports to identify customers eligible for re-signs or rate reductions.Service Coordination: Manage changes in service levels, multi-point pickups (MPUs), service requests, bulk pick-ups, and weight tickets.Documentation and Billing: Handle Certificates of Insurance (COI), invoices, and billing concerns, and prepare info sheets as needed.RequirementsQualificationsEducation: High school diploma or equivalent required; associate or bachelor's degree in business, marketing, or a related field preferred.Experience: 1-2 years of experience in sales support, customer service, or a related role; experience in the waste management industry is a plus.Skills:Excellent verbal and written communication skills.Strong organizational and multitasking abilities.Proficiency in CRM software (e.g., Salesforce, HubSpot, Navusoft,) and Microsoft Office Suite.Ability to work independently and as part of a team.Customer-focused with a positive, professional demeanor.Other Requirements: Ability to adapt to a fast-paced environment and handle multiple priorities effectively.Work EnvironmentLocation: Office-based with potential for hybrid work arrangements.Hours: Full-time, Monday through Friday.Benefits: Competitive salary, health insurance, paid time off, and opportunities for professional development.Tiger Sanitation is an equal opportunity employer and values diversity in the workplace.