Customer Retention Specialist
E-Solutions
Customer Retention Specialist
Location: Charleston WV
Duration: Longterm Contract
Promoting and saving products and services.
Providing an excellent customer experience via phone.
Negotiating and completing save/service order requests from customers.
Working with customers patiently, tactfully, and efficiently.
Accurately informing customers of various fees and adjustments.
Providing options to the customer based on product and service needs.
Active listening skills.
Ability to follow tactical call flows to optimize the customer experience.
Open to any 8 hour shift between 8am and 8pm.
No night shifts, no weekends.
$57.4k - $98.35k
...The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions... ...closely with customers and internal teams to drive adoption, retention, and long‑term relationship success through proactive,...SuggestedWork at office- ...and retain company products and services. Handle inbound and outbound retention-related calls. Negotiate and process save/service order requests effectively. Deliver exceptional customer service over the phone. Maintain a patient, tactful, and efficient approach...Suggested
$10k
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...code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers... ...Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and...Live inLocal areaRemote work- ...selling new products and services to existing accounts to ensure retention and growth of profitable business. ESSENTIAL RESPONSIBILITIES... ...contact for strategic planning and consultation. Support customers during the implementation of sales contracts and throughout the...For contractorsWork at officeLocal areaRemote work
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