External Communications, Trust & Security and Payments Vice President

Vice President, Trust & Security and Crisis Communications

The Communications Team at Chase is seeking a Vice President to join the Trust & Security and Crisis Communications team. This individual will help shape and advance proactive communications strategies focused on fraud and scam prevention, secure payments, and consumer protection.

As an External Communications, Trust & Security and Payments Vice President within Consumer & Community Banking you will help lead integrated campaigns and thought leadership opportunities to elevate Chase's narrative around trust and security, while also serving as a flexible contributor who supports issues management and crisis communications. You will focus on high-impact areas, working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

Job responsibilities

• Support proactive storytelling and consumer awareness efforts that translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media.
• Lead consumer awareness campaigns in partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches.
• Pitch stories that reinforce Chase's leadership in fraud and scam prevention, including product innovation across security and payments and how it improves customer outcomes.
• Help build thought leadership and executive visibility, identifying media or speaking opportunities.
• Monitor, analyze, and synthesize media and emerging trends, turning coverage and conversation into insights, opportunities, and proactive recommendations.
• Support issues management and crisis communications, crafting timely, clear communications for internal and external audiences, and helping coordinate response across stakeholders.
• Partner cross-functionally to assess reputational risk and opportunity, ensuring messaging is accurate, aligned, and grounded in how our products and actions protect customers.

Required qualifications, capabilities, and skills:

• 7+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.
• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.
• Demonstrated experience managing both proactive PR campaigns and reactive issues management.
• Strong media relations skills, including pitching, relationship-building, and media monitoring.
• Experience working cross-functionally and collaborating with team members across different areas.
• Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.
• Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.

Preferred qualifications, capabilities, and skills:

• Experience working in a large company
• Experience in a PR agency setting

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.