Workforce Management Advisor - Express Scripts - Hybrid

Resource Management Group - Long Range Resource Planning Advisor

The RMG team is responsible for collaborating with the operational leadership team to provide insights into staffing needs, efficiencies, expense savings, and modeling impact for various changes within the overall pharmacy environment. Our RMG team supports several lines of business across the Evernorth Pharmacy, including Accredo FE Operations/Biosim Team, ESI Front End Operations, ESI Patient Consult RPh, ESI Trend, ESI Clinical Programs, and ESI WeCare.

Accurate demand forecasts are essential for managing both cost and quality of the services we provide our customers. As an RMG Advisor on the Long Range team, you are responsible for long range forecasting, vetting labor reduction projects, reporting, supporting operational workstream owners, and providing ad hoc analytical support. The RMG Advisor collaborates closely with short range RMG, operations partners, and others to ensure alignment and deep understanding of variance drivers and risk mitigation plans.

This is a high visibility role that works with numerous business partners and leadership levels. The position requires strong forecasting skills, the ability to develop effective partnerships within the team and across the organization, and analytical expertise to support business partners with in-depth data analysis. The Advisor helps stakeholders make sound business decisions and delivers forecasting models that are statistically robust and easy to explain.

Essential Functions:

• Manage the quarterly Long Range forecast process.
• Ability to articulate key drivers to finance.
• Forecast over forecast or year over year.
• FTE movement related to RMG planning metrics.
• Volume, shrink, QPh/WL%, and learning curve analysis.
• BPO & Operations (CI) project support, including baseline analysis, tracking, and reporting mechanisms.
• Understand the correlation of projects to workforce staffing forecasts.
• Identify opportunities to streamline RMG tasks through automation and AI applications.
• Perform weekly variance analysis, providing insights and recommendations.
• Gather and review short range insights to inform long range planning.
• Analyze actual results versus forecasted expectations and apply learnings to future approaches.
• Project work, such as new staffing analysis and setting up new RMG models.
• Facilitate calls.

Qualifications:

• BA/BS in Finance, Accounting, Economics, or a related field or equivalent work experience preferred.
• 3+ years progressive experience in workforce forecasting and budgeting preferred.
• Knowledge of Pharmacy Operations and Workflow preferred.
• Proven experience developing forecasting models, project tracking, reporting, and variance analysis.
• Strong analytical and technical skills.
• Ability to develop an action-oriented validation process, ensuring outputs match expected results.
• Understanding of finance and business acumen.
• Mastery of MS Office software, especially Excel.
• Proficient knowledge of SQL; Hyperion experience or awareness preferred but not required.
• Excellent communication (oral and written) and presentation skills.
• Proven ability to perform in-depth data analysis and present insights clearly.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
• Build relationships with key stakeholders.
• Ability to prioritize and meet timelines and deadlines.