Regional Community Manager

Job Description

Job Description

Job Title: Regional Community Manager  

Location: Central New York (serving multiple Manufactured Home Parks)
Reports To: Property Owner

About Dolorean Development 

Dolorean Development owns and manages a growing portfolio of manufactured home communities across Central New York. We are a people-first company dedicated to creating thriving communities where residents feel respected, supported, and proud to call home. We value collaboration, proactive problem-solving, and a hands-on approach to building strong relationships with our residents, prospective buyers, partners, and vendors.

Position Overview

We are seeking a Regional Community Manager to support the Owner in overseeing day-to-day operations and infill efforts across our communities. Each community has an on-site Park Manager who reports into this position. The Regional Community Manager will ensure Park Managers are both supported and accountable, carrying out Dolorean’s signature “knock on the door” approach to building trust, addressing issues directly, and ensuring every interaction reflects our commitment to care and professionalism.

This role requires someone who can work independently, think critically, and manage multiple priorities while maintaining clear and timely communication with both the Owner and each Park Manager. The ideal candidate will possess strong leadership and customer service skills to work effectively with residents, team members, vendors, and contractors.

Responsibilities include enforcing tenant rules and regulations, monitoring budgets and underwriting, overseeing property improvement projects to ensure timelines are met or exceeded, supporting infill to achieve occupancy projections, and attending weekly meetings with the owner.

Key Responsibilities

• Monitor and report on park expenses while overseeing and ensuring rental collection, processing of monthly rent payments and manufactured home sales across all parks to meet or exceed financial targets.
• Serve as an escalation point for Park Managers to address resident issues and complaints proactively and collaboratively leading with a “knock on the door” approach to problem-solving.
• Serve as a Community Ambassador, proactively bridging the needs and concerns of residents with the Owner to ensure positive outcomes for all stakeholders.
• Support proactive planning and effective oversight of all on-site operations, including maintenance and park improvement projects. Maintain and strengthen vendor relationships to ensure all aspects of each property run smoothly, with contingency plans in place. 
• Support continuous improvement of all processes and procedures that improve consistency and efficiency across all communities.
• Make recommendations to the Owner to ensure target occupancy rates are met or exceeded and collaborate with Park Managers to ensure available homes and lots are always “show-ready” and presentable.
• Take initiative in supporting each Park Manager and the overall success of each community, demonstrating a positive attitude with community members, on-site team members, and vendors.
• Perform local travel as needed to support the operation of the communities. This may include errands related to business operations and vendor coordination, or assisting with individual community needs. The extent and frequency of travel will depend on job demands and may vary over time. That said, visiting each community at a minimum monthly is expected.
• Perform other duties as assigned to support the Owner and ensure the success of the communities.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license, clean driving record, and automobile insurance required.
• Ability to pass a background check and drug screening.
• At least three (3) years of property management or related experience preferred. 
• Familiarity with New York State Tenant Laws and Federal Fair Housing Laws preferred. 
• Basic computer proficiency, particularly with email, Microsoft Office Suite (Word, Excel), and the ability to learn new software quickly (e.g., Rent Manager).
• Strong written and verbal communication skills.
• Integrity & Reliability: Builds trust by being truthful, credible, and dependable.
• Availability to respond to community needs during non-business hours (may be required to be on-call).
• Must reside in Central New York or be willing to relocate prior to employment.

Working Conditions

The Regional Community Manager will work remotely from their home office using standard office equipment such as computers and cell phones. Regular travel to each community is required, including time spent outdoors and exposure to seasonal temperatures.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer and are committed to providing equal employment opportunities to all qualified persons without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or any other protected status as established by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA) to provide reasonable accommodations for persons with disabilities.

We are a Drug-Free/Smoke-Free Workplace.

Salary: $48,000 – $60,000 plus mileage and expense reimbursement

Commensurate with experience.