CSR/Support Specialist

Job Description

Job Description

Our company is seeking an (onsite)  CSR/Support Specialist  for our Corporate Office in Greater Philadelphia, PA. This role requires previous experience in the following areas: customer service, sales support, inside sales/bid desk, data entry, technical operations, and purchasing. 

Job Responsibilities:

Customer Service

• Data entry of customer orders and internal change orders into the Company's operating system
• Maintain knowledge of current products, vendors, distributors, manufacturers, manufacturer representatives, and other industry and company related information
• Provide timely follow-up on status of customer orders, back orders, shipping schedules, equipment for repair, wrong shipments, damaged goods, or missing parts, etc.
• Maintain confidential information related to customer transactions, including pricing, problems with units, manufacturing problems, etc.

Sales Support

• Assist with proposals to customers
• Ensure accuracy of product costs
• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person, which may include the following:
• Requests for product information
• Place, change, or cancel orders
• Product/item availability
• Weekly product backlog review

Office Support

• Answering incoming calls and routing to proper department/person
• Locate appropriate company resource to assist customer when needed
• Ordering of facility supplies, coordination of events in showrooms, and ensure office equipment is working properly
• Distribution of incoming mail and preparation or outgoing mail

Bids

• Review information from bid sources, monitor bid sites, and research customer websites
• Ensure bids are qualified properly, distributed effectively, and assist in bid submission to customer in the correct format specified within the bid
• Request bid updates, amendments, and results as required