Patient Referral Coordinator

Job Description

A growing specialty medical group is seeking a Patient Referral Coordinator to support high-volume patient intake and scheduling operations. This role is critical in ensuring a seamless experience for new patients by coordinating referrals, verifying insurance eligibility, and scheduling appointments efficiently and compassionately.

Key Responsibilities

• Manage incoming referrals and convert them into patient records within the EMR system (eClinicalWorks)

• Verify insurance coverage, referral requirements, and authorization details (including primary/secondary coverage and claims information)

• Handle high-volume inbound calls (approximately 40/day) on the dedicated new patient line

• Schedule new patient appointments in accordance with clinical guidelines and provider availability

• Communicate clearly and empathetically with patients, including educating them on appropriate care pathways (e.g., benefits of seeing a Nurse Practitioner based on diagnosis)

• Prioritize and coordinate scheduling for referring partner offices, maintaining strong relationships with ~10 external clinics

• Ensure accuracy and compliance with internal processes and payer requirements

• Deliver exceptional customer service and go above and beyond to support patient needs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ year of medical scheduling, referral coordination, or front office experience in a healthcare setting

• Strong understanding of insurance verification, referral processes, and authorizations

• Experience working with EMR systems (eClinicalWorks preferred)

• Ability to thrive in a fast-paced, high-call-volume environment

• Excellent communication and interpersonal skills with a patient-first mindset

Highly organized with strong attention to detail - Neurology, Primary Care, Urgent Care outpatient experience